Refund & Exchange
Refund & Exchange Policy
At zuhas.com.pk, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our policy below.
1. Exchange Policy
Clothing Items
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Exchange allowed within 3 days of delivery
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Item must be:
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Unused & unwashed
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With original tags and packaging
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Exchange is applicable for:
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Size issues
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Defective or damaged product
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Jewellery Items
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Due to hygiene and delicate nature, no exchange is allowed
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Exchange only in case of:
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Damaged item received
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Wrong item delivered
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2. Refund Policy
Refunds are only applicable in the following cases:
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Wrong item delivered
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Product received damaged or defective
Conditions:
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Complaint must be made within 24–48 hours of delivery
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Unboxing video or clear pictures must be provided as proof
3. Refund Process
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Once your claim is approved, refund will be processed within 5–7 working days
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Refund method:
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Bank Transfer / EasyPaisa / JazzCash (as agreed)
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Shipping charges are non-refundable
4. Exchange Process
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Customer must contact us via WhatsApp or email
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Our team will guide you through the exchange process
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Customer may need to send the product back (shipping cost may apply)
5. Non-Returnable Items
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Used or worn items
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Items without tags/packaging
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Jewellery (unless damaged or incorrect)
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Discounted or sale items (optional — you can allow or restrict)
6. Important Notes
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Slight color differences due to lighting/screens are not considered defects
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We are not responsible for damage caused after use
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Delivery charges (if any) are non-refundable
7. Contact Us
For refund or exchange requests:
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WhatsApp/Phone: +923222514560
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Email: info@zuhas.com.pk
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Website: zuhas.com.pk
